Shipping policy

SHIPPING POLICY

Hacks Pond Co. ships orders within the United States and Canada.

ORDER PROCESSING

Many Hacks Pond Co. products are made to order. Orders are processed after purchase and may require additional time before they are shipped.

Processing and delivery times vary by product and destination. Estimated delivery times shown at checkout are estimates and are not guaranteed.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the products, order weight, shipping destination, and available shipping service.

We currently offer shipping to the United States and Canada.

TRACKING

When tracking is available, tracking information will be provided by email after your order ships.

DELIVERY DELAYS

Hacks Pond Co. is not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect addresses, or other circumstances outside our control.

INTERNATIONAL SHIPPING — CANADA

Orders shipped to Canada may be subject to customs duties, taxes, brokerage fees, or other charges imposed by Canadian authorities. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping address before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

LOST, DAMAGED, OR MISSING ORDERS

If your order appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us at findyours@hackspond.com with your order number and tracking information, if available.

We will review the situation and work with the applicable shipping carrier or fulfillment partner to determine the appropriate resolution.

CONTACT US

Hacks Pond Co.

Email: findyours@hackspond.com

Website: hackspond.com